• Keiko's Journey

    Kay's Memoir about growing up between two worlds and uncovering family secrets. More

  • Yumi's Life Lessons

    Newly revised and updated, Kay's first book of inspiration. More

  • Sheer Determination

    Kay's NEW book chronicles her 40+ years building a socially responsible business. More

  • Blog

    Updates from Kay about everything from her latest creations to book signings and special events. More

What Does a Homeless Donkey Have in Common With a Hair Salon?

Wow, it’s been a busy summer for us…same for you? Now that summer is nearing an end, I wanted to take a few minutes and show you what my salon, Studio 904 Hair Design has been up to. Enjoy the video as we go off for a weekend picnic on the grounds of  Pasado’s Safe Haven to spend time with Ole and Jacques, our newly adopted Donkeys. We will post photos and videos after our visit so you will get to see our precious moments with the animals!

          

What Does a Homeless Donkey Have in Common with a Hair Salon? At first glance, not a whole lot. People are often astonished when they hear the news. They often exclaim, “Studio 904 Hair Salon has adopted a pet donkey named Babs? What’s up with that? No, we haven’t. Let me start at the beginning so that you can understand the path that brought us here…

Just who is Babs and how did we arrive at this place?
Babs was an abused and disabled donkey who lived in her forever safe home at Pasado’s Safe Haven, an animal sanctuary located in Snohomish County, Washington. When she was rescued by Pasado’s, Babs had been used for lasso practice; people would ride around in four-wheel vehicles and practice lassoing her. After examining her, the staff discovered that she was badly debilitated, blind, and suffering from Cushings disease, an illness that affects the pituitary gland. In addition, she suffered from laminitis, a severe, debilitating ailment that affects the hooves and is sometimes fatal. Through it all, she still managed to steal the hearts of everyone who is lucky enough to meet her and uses the classic donkey stubbornness to hold her own against the other strong-willed animals she came in contact with. When the salon adopted Babs, the process was extremely simple. We agreed to donate $35.00 each month to supplement her strict daily regimen of food and health care.  Everything else is taken care of by Pasado’s.

How does the salon publicize its efforts to support their Donkeys?

Babs, Ole, and Jacques (our newly adopted donkeys) are now the star of our bulletin board, social media outreach, and our monthly eNewsletter. We do our best to promote our efforts however and whenever we can. For example:

The Donkeys story is featured on our salon bulletin board so that clients can see regular updates on their activities. The goal is to show that there are a number of animals, along with our adopted Donkeys who also need a helping hand.

  • Updated photos of the Donkeys progress are prominently displayed – from the day they were rescued, to how well they are doing right now.
  • Multimedia displays of Babs, Ole, and Jacques eating, playing in her natural habitat, and grazing at the Pasado sanctuary.
  • Team members from the salon make regular visits to the sanctuary for photo ops with Babs and the other animals.
  • Our generous clients open their wallets and donate funds that are used to provide for Ole and  Jacques’ care and more.
  • Clients are informed about how easy it is to adopt their own animals and are encouraged to do so. We point out that if an additional 10, 50, or 100 people adopt an animal, each one would have a better quality of life than they do now.

 

Babs, Free at Last
Designed by: KH

But, how does this help Studio 904’s business?

I am constantly asked by skeptics whether efforts like these bring in more clients to my business. My response has always been, “No. Not immediately. But that is not the primary reason why I am doing this.” I firmly believe that if a business supports its community by helping those who need our help, whether they are people or animals, the good deeds will eventually be acknowledged. If a business is known for its caring reputation within the community, interest and compassion are cultivated and loyal clients are soon drawn to those types of efforts. I am sure that this is why our salon has survived for over forty years and is still going strong. Our employees and customers enjoy rallying around a cause and feel a great deal of satisfaction knowing that they are doing their part to lend a helping hand to those in need.

How about Pasado’s Safe Haven? How does it benefit?

Pasado’s Safe Haven and other non-profit organizations provide help for their constituents every day. The amount of lifesaving work they do to advocate for those who are hungry, need shelter, or require other services never ceases to amaze me. Unfortunately, many people are not aware of the majority of work that these organizations perform with the few resources that they have on hand. When a small business can step in and create a program to advocate for them, they do not have to use their own limited funds to promote their cause. In addition, because small businesses have the ability to reach out to so many clients, people who ordinarily wouldn’t be touched are now made aware of the need for help and are given information on how they can be a sponsor.

Think about what a powerful platform our salon has. With over 1,000 clients visiting the salon every month, each one has friends and relatives that they can contact through social media sites like Facebook, Pinterest, and Twitter. The story of Babs has the potential to go viral and reach not only people within our community, but those throughout our country and around the world! In addition, our non-profit partners can include this story on their own websites and associated social media sites to get the word out to their followers, which extends the reach even further.

Donkey’s Dream
Designed by: KH

With a socially-responsible business partnership, each partner must view their participation as a worthwhile business venture; this commitment has the potential to make a huge impact not only for their business, but also those persons and animals in need of their advocacy.

I am well-known for using creative marketing ideas to bring about awareness to various needs within our community. My salon’s involvement helps build a loyal clientele for the salon and brings awareness to the needs of non-profit organizations that I deeply care about. Through years of experience, I have found that storytelling is the most effective method to help people understand and get involved in the programs that we sponsor. Heartwarming stories are especially effective in developing a win-win for the business, our customers, and the other non-profit organizations that I call my social venture partners.

Where do you come up with these creative and effective ideas?

I live by the Kaizen philosophy, a philosophy that promotes lifelong learning in small incremental steps. Combining my passion for life with my creative intuition, I am able to form the foundation for ideas that make my marketing and promotions unique. The end goal is to use this distinct approach to develop a tool for effectively communicating the things that are important to me in order to draw others to my worthwhile causes.

 How were Studio 904’s philanthropy and community-giving programs developed?

My “aha” moment came one day when I saw my salon completely filled with clients who were getting their haircuts and having their other personal care services taken care of. Seeing all of those clients made me realize that a business could be a powerful vehicle for philanthropic efforts if someone could simply harness the compassion that resides inside each one of them and show them how easy it was to contribute to their community. This realization led to my decision to start including “giving programs” in our annual marketing plan.

Love and Forgiveness

Every month throughout the last several years, Studio 904 has given back to our community and to our world. Supporting animals like Babs is only a small part of the ten-year-old “Angels for the Animals” fundraiser program. For the past nine years, we have donated $7,000 per year toward four animal organizations. Each giving program like this one is designed to be a fun event that provides education and awareness about the importance of supporting those who are silently suffering. I am sincerely grateful that our clients enthusiastically embraced our initial efforts from day one and continue to do so today.

Over the past years, some of our memorable community service projects have included children’s haircutting programs in low-income grade schools; haircuts and grooming care for cerebral palsy young adults,  food drives to benefit the Northwest Harvest’s food drive for children; help for the tsunami victims in Japan; donations to help national disaster victims in the U.S.; support for the Youth and Family Services organizations; funding for animal advocacy non-profit organizations; and many more.

Magical Moments
Designed by: KH

Has all of this time and effort been worth it?
You bet. When my head hits the pillow each night, I feel deep satisfaction in my work, knowing that I have brought a little bit of happiness to someone’s life or enhanced some animal’s well-being. If these types of worthwhile programs are of interest to you, please get involved in some type of venture partnership marketing with a non-profit organization. There are several in your community that are eagerly waiting for your help. Although there may not be immediate monetary remuneration, just knowing that you are doing good things for others will give you the feeling of being richly rewarded.

On a sad note, our salon received an unexpected message from Pasado’s Safe Haven this week, informing us that Babs had passed away. Upon reading the news, my staff and I recognized how much Babs had impacted our lives since we had known her, even though she was physically not in our space. We realized that we had grown to love her over a very short time. Bab’s passing was another reminder for all of us to encourage others to open their eyes and hearts and love those people and animals who suffer in silence. Their pain may not always be readily apparent when you meet them, but know that they are all around us.

 

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Skill or Attitude, Which is More Important to Succeed in Work and Life?

As I wrote in my book, Sheer Determination it became clear to me that our society often places too much emphasis on talent to determine whether a person succeeds in life and career. I’ve employed many people who had a “natural talent” for cutting and designing hair. I looked for talented stylists because I believed they would help my business provide high quality hair design services to our customers.
Wrong!  In the end, many of them were a disappointment and often left the salon after only a few months. In contrast, I have trained stylists who started out with only a minimal amount of creative flair for hair design, but had a passion for what they were doing, stuck it out for the long term, and won our clients’ hearts. What was the one thing this latter group of stylists had in common? The answer is they approached life with a positive attitude.
I’d love to show you this video interview of Justin Born. Justin now lives in New York. He is someone that succeeded in Studio 904’s Apprenticeship Program because he had a great attitude and practiced the Kaizen principle, Lifelong learning in small incremental steps and he is still going strong!

 

Summer Update

It’s been a while since we’ve communicated. I’d like to say thank you again for your support and help in the successful launch of my new book, Sheer Determination. Now that things have calmed down a bit, I’ve been thinking about how I can serve you better. My desire is to share helpful information and tips that Read more

A Chapter for Every Occasion

Book readings and signings have always been challenging for me. It’s not that I don’t like public speaking, I actually enjoy that part. What I get nervous about is that I’ll be stuck in a quiet corner of a bookstore with a pile of my books, nothing to say and worse yet, nobody to listen. Thankfully, that has never happened… in fact, last week, it was quite the opposite! Read more

Grateful, Joyful, Amazed…


I am so happy to report that my book hit #1 on Amazon’s Women and Business Best Sellers!

I am having a difficult time finding the right words to express how grateful I feel for all of you, my loyal supporters. Many of you were by my side as I struggled to finish my book, Sheer Determination, and then during my big book launch you came through with your orders! What a thrill it was to see my book sandwiched between Sheryl Sandberg’s and Ivanka Trump’s on the Women and Business Best Sellers page! Read more